Privacy Policy

Last updated: 4 February 2026

The ThriveBridge (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit or interact with our website https://thethrivebridge.org/, or engage with our services, programmes, donations, events, and communications.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Charity Name: The ThriveBridge
Website: https://thethrivebridge.org/
Legal Status: Charity Incorporated Organisation (CIO)

Contact for data protection enquiries:
Email: info@thethrivebridge.org

2. What Personal Data We Collect

We may collect and process the following information:

• Contact details: name, email address, phone number

• Enquiry information: messages submitted through contact forms

• Newsletter subscriptions: email address and preferences

• Donations: name, email address, donation amount, and payment-related details (processed securely by third-party payment providers)

• Volunteer or partner information: details you provide when applying or registering interest

• Website usage data: IP address, browser type, pages visited, and interactions (via cookies or analytics tools)

We do not knowingly collect personal data from children without appropriate consent.

3. How We Use Your Information

We use your personal data to:

• Respond to enquiries and requests

• Provide updates about our programmes, impact, and activities (where you have consented)

• Process donations and maintain accurate records

• Manage volunteer or partnership enquiries

• Improve our website, services, and user experience

• Comply with legal and regulatory obligations

We will only use your data for the purposes for which it was collected, unless we reasonably consider another compatible purpose.

4. Lawful Basis for Processing

Under GDPR, we rely on one or more of the following lawful bases:

• Consent – where you have opted in to receive communications

• Contract – where processing is necessary to fulfil a request or donation

• Legal obligation – where we must comply with legal requirements

• Legitimate interests – to operate and improve our charitable services, provided your rights do not override these interests

5. How We Store and Protect Your Data

We take appropriate technical and organisational measures to safeguard your personal data against unauthorised access, loss, misuse, or disclosure.

Your information is stored securely and only accessible to authorised individuals who require it to perform their roles.

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal obligations.

6. Sharing Your Data

We do not sell or rent your personal data to third parties.

We may share your information with trusted service providers who support our operations, such as:

• Website hosting providers

• Email marketing platforms

• Secure payment processors

All third parties are required to process your data in accordance with GDPR and only for specified purposes.

7. Cookies and Analytics

Our website may use cookies and similar technologies to improve functionality and analyse usage. Cookies help us understand how visitors use our site so we can improve content and user experience.

You can manage or disable cookies through your browser settings. For more details, please see our Cookie Policy (if applicable).

8. Your Data Protection Rights

Under GDPR, you have the right to:

• Access your personal data

• Rectify inaccurate or incomplete data

• Request erasure of your data (“right to be forgotten”)

• Restrict processing of your data

• Object to certain types of processing

• Data portability (where applicable)

• Withdraw consent at any time (for consent-based processing)

To exercise any of these rights, please contact us at info@thethrivebridge.org.

9. Marketing Communications

We will only send you newsletters or updates if you have opted in.
You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.

10. International Data Transfers

If any of our service providers are located outside the UK/EEA, we ensure appropriate safeguards are in place to protect your data in line with GDPR requirements.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in law or our practices. Any updates will be posted on this page with a revised “Last updated” date.

12. Complaints

We would, however, appreciate the opportunity to address your concerns first.